Interactive Voice Response (IVR)

Utilize the SwitchSpace Fully Functional IVR system today and see how quick & easy it is to cut down on your operating costs, increase employee productivity and enhance customer satisfaction, all with one powerful solution. Our completely flexible and object-oriented service creation environment allows for the ability to build any IVR call flow imaginable to fit your business needs.

  • Supports all languages
  • Provide 24/7 customer service
  • Accept credit card and check payments over the phone
  • Simple administration
  • ODBC compliant
  • Unlimited number of prompts
  • Unlimited number of menus
  • Great for any industry
  • Interacts with your current data
  • Connects with any phone system
  • Reporting Tools
  • Call Monitor & service creation interfaces
  • Scales from 4 ports to unlimited

A simple solution that easily integrates with your phone system, to create a completely optimized customer service solution.

Conference Bridge

With our service, you have access to your own private conference room – anytime and from anywhere. No more pre-scheduling of a call or having to talk to an operator. To start a conference, you simply dial an access number, and then enter your moderator PIN. You tell the other participants in the conference to call the same number and enter a participant PIN. There are no reservations required and no operators standing by.

Calling Card

By hosting your calling card on our platform, you can create your own Calling Card business, offering your customers the same excellent call quality the “big boys” provide without the high cost of purchasing and maintaining your own platform. SwitchSpace makes it easy.

SwitchSpace Inc products are fully supported by state-of-the-art based switching platform; enhanced debit card software and top-flight customer care centers. SwitchSpace Inc. has established a comprehensive distribution network, supporting and managing master and sub-distributors throughout U.S. and Canada.

SwitchSpace’s calling cards include:

  • Promotional Phone Cards
  • Phone Card Advertising
  • Private Label Retail Cards
  • Corporate Card

Regardless of the offer, SwitchSpace’s phone cards offer a high-quality product at competitive prices. A SwitchSpace card can be used to make calls within the U.S. or worldwide. Use our toll free or local access numbers to place calls from international locations.

SwitchSpace’s Prepaid Phone Cards are much more than a long distance, cost saving service for consumers. Prepaid Phone Cards; by integrating enhanced card based features that offer entertaining, interactive and rewarding customer experiences; are a highly effective communications gateway to a host of marketing opportunities.

Employing SwitchSpace Promotional Phone Cards, as a component of your marketing mix provides you with a cost efficient means to reward your customers, build sales and communicate with your target market. Additionally, the promotional phone card is a 'mini-billboard' that visually portrays your company name, logo and message. With fully customized options such as audio phone messages that reinforce brand awareness and generate sales, your message is reinforced every time a call is made.

Card Customization Options:

  • Customized Messages
  • Informational and promotional inserts can be included with card packaging
  • Promotional cards can be ordered in any denomination
  • Customized rates available to meet your goals
  • Calling cards connect to many countries worldwide
  • Voice Prompts can promote Brand, Special Sales, Sweepstakes, or Community Events to target different consumer segments

Recharging cards is made easy with SwitchSpace. Its sophisticated software provides for recharging via our website or over the phone. Whichever method used, your company will share in the revenue.

SwitchSpace’s low cost cards allow for increased revenue opportunity with unparalleled high margins.

  • Highly-profitable revenue stream
  • Integration opportunities with loyalty cards/programs
  • No shrinkage and virtually no inventory costs
  • Cards are Rechargeable

With the use of our user friendly fully functional web-based Customer Service Interface allows you to view and modify your customers account by a click of a button. Some of the features include:

  • View Customer Summary
  • Change/Add Customers Credit Card
  • View Real Time Calls
  • View Account History
  • Process Payments
  • Generate and View Invoices
  • Sales Reports
  • Full functional Internal Trouble Ticket system
  • Add Additional Pins
  • Ability to Add Speed Dial
  • Auto Recharge
  • Various Search Capabilities (Pin, Name, Account Number, Credit Card etc..)
  • Advanced Fraud Authentication
  • Ability to Sell Additional Products

To increase productivity and cut down on your employee cost, customers can access their account on-line using a login and password. Some of the features include:

  • View Customer Summary
  • Change/Add Customers Credit Card
  • View Real Time Calls
  • Process Payments
  • Ability to send Trouble Ticket
  • Add Additional Pins
  • Ability to Add Speed Dial
  • Auto Recharge

With its eye on market trends SwitchSpace continuously aims to constantly evolve and support new and overlooked markets and opportunities. SwitchSpace Inc. is a leading innovator in the communications market, with its finger on the pulse of the industry.